Five Conflict Handling Styles

Chapter 13 HW A Saved managers will often have to help resolve disagreements and even destructive conflicts. This activity is important because good managers should understand the various techniques or styles they can use to handle workplace conflicts. The goal of this exercise is to challenge your knowledge of the five conflict handling styles. First, hover over each term to read a short scenario. Then, click and drag each term to indicate the type of conflict handling style that would be most appropriate to use in that particular scenario. 20 points Skipped Lauryl works hourly shifts at a restaurant and she isn't happy about her schedule for the upcoming week. You are Lauryl's coworker and offer to switch schedules with her this week. You don't have much going on outside of work this week, and one day in the future you may need a favor from her. eBook Print Client Bonus Favor Favor Stapler Stapler Money Avoiding Obliging Dominating Compromising Integrating Milton always finds something petty to be upset about. Today Milton is complaining to you that he did not get a shiny new red Swingline stapler like his office mate did. Client Bonus Favor Stapler Money Avoiding Obliging Dominating Compromising Integrating First, hover over each term to read a short scenario. Then, click and drag each term to indicate the type of conflict handling style that would be most appropriate to use in that particular scenario. Your company withdrew the funding you planned to use to put your employees up at a really fancy hotel on this week's work trip. Instead, you'll have to stay at a cheap motel and double up in rooms. You announce the disappointing news and quickly move on to other business. There's no point in fielding questions or complaints because the money just isn't there. Client client Bonus Bonus Favor Favor Stapler Stapler Money Avoiding Obliging Dominating Compromising Integrating Stanley and Phyllis are both top salespeople at their company. Both believe that the biggest, most important potential clients should be given to them. They decide that a good system is to alternate evenlyone important potential client goes to one of them, then the next goes to the other, and so on. Client Bonus Favor Stapler Money Avoiding Obliging Dominating Compromising Integrating First, hover over each term to read a short scenario. Then, click and drag each term to indicate the type of conflict handling style that would be most appropriate to use in that particular scenario. Your department has just been given a $4,000 end-of-year bonus. Everyone has an opinion on how it should be spent, including fancy new desk chairs, a big party, a new copy machine, and new laptops. You take a few days to evaluate the office's needs using historical data and discussing options with each employee individually before finally arriving at a decision that you believe everyone will see as the best decision for all in the group. - Client Client n ( Bonus Bonus . Favor Favor I Stapler Money Avoiding Obliging Dominating Compromising Integrating