Five Dimensions of Students Services Question 1 (2 points) Select a service firm provider/person (your dentist, doctor, lawyer, hair stylist) with whom you are familiar. Format v Question 2 (10 points) Explain ways the service provider/person (per question 1) could positively influence the five dimensions of service quality in the context of delivery of his on her services. Listing the five dimensions of service quality is not enough - you must give an example of how the service provider can demonstrate these qualities. Delivery Question 3 (2 points) Consider a time when you played the role of a Productive Resource or Contributor to Service Quality for a service firm: Your answer should: a) Name the Firm b) Indicate if you were a productive resource or contributor to service quality Name the firm: 90 E 30 h Question 4 (4 points) Further to your response to question 3: Describe what you did and how you felt about doing it? 9 la 3 Question 5 (3 points) Further to your answer in question 4: How did the firm help you perform your role effectively; or if they did not help you perform your role, explain what should they do? En