Question: Five guys is considering opening a drivethrough window for customer service. Corporate estimates that customers will arrive at the rate of 15 per hour. The

Five guys is considering opening a drivethrough window for customer service. Corporate estimates that customers will arrive at the rate of 15 per hour. The employee who will staff the window can service customers at the rate of one every three minutes. Assume all times to be exponential.

1. calculate the arrival rate

2. calculate the service rate

3. what is the utilization of the system?

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