Question: Flag One of the outcomes from a typical process capability study is a process capability index. Like the Dow Jones Index, the higher the number,

Flag One of the outcomes from a typical process capability study is a process capability index. Like the Dow Jones Index, the higher the number, the better is someones satisfaction with that number. How would you explain to a manager what the process capability index indicates and what a 10% improvement in the index would represent in real terms?

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