Flag question: Question 2

Question 22 pts

Harry returned his cell phone to the manufacturer after it malfunctioned. The manufacturer will want to minimize the costs of this return, and will also have to decide how to manage the damaged goods. This process is most commonly referred to as:

Group of answer choices

Return logistics

Service recovery

Reverse logistics

Upstream product flow

Flag question: Question 3

Question 32 pts

The central circle in the integrative model of supply chain and operations is:

Group of answer choices

Logistics management

Customer relationship management

Supply management

Operations management

Flag question: Question 4

Question 42 pts

Which of the following statements is true?

Group of answer choices

Supply chain management and operations management are synonymous.

Relationships are unimportant in a supply chain's success.

Firms in a supply chain can operate more effectively alone than in collaboration with other members of the supply chain.

Supply chains are in competition with other supply chains.

Flag question: Question 5

Question 52 pts

Lindseys department in her company focuses on transformation processes that transforms inputs into products and services. What does Lindseys department focus on?

Group of answer choices

Quality management

Supply chain management

Operations management

Supply chain and operations (SC&O)

Flag question: Question 6

Question 62 pts

A local window-cleaning company has a hard time achieving consistent results in their satisfaction surveys. They are most likely suffering the effects of:

Group of answer choices

The lack of customer involvement in service production

Ambivalence towards services by managers

The lack of service-focused firms in the U.S. economy

Customer created variation

Flag question: Question 7

Question 72 pts

A small apparel company based in Florida announced that it will move production of some clothes to the United States from China. This can be described as

Group of answer choices

onboarding.

nearsourcing.

insourcing.

outsourcing.

Flag question: Question 8

Question 82 pts

The proactive management of resources in an effort to be environmentally friendly is called

Group of answer choices

sustainability.

public management.

secure management.

resource management.

Flag question: Question 9

Question 92 pts

The act of monitoring a process for its efficacy, looking at dimensions such as cost, timeliness, or quality.

Group of answer choices

Process design

Process Improvement

Process control

Process Monitoring

Flag question: Question 10

Question 102 pts

In the integrative SC&O management model, downstream collaboration involves which of the following?

Group of answer choices

Process collaboration

Collaboration with suppliers

Collaboration with customers

Collaboration with operations

Flag question: Question 11

Question 112 pts

What is outsourcing?

Group of answer choices

Moving the production of an item to another firm or producer.

Moving a production facility out of range of competitors.

Moving a firm to a more cost effective location.

Moving the production of a component or product closer to where it was originally produced.

Flag question: Question 12

Question 122 pts

Sallys Market will only sell foods that are 100% gluten free. They are hoping to target those with a Celiac or paleo diet, or people who just generally dont like flour. Sallys Market most likely implements which of Porters generic strategies:

Group of answer choices

Focus strategy

Market strategy

Differentiation strategy

Cost strategy

Flag question: Question 13

Question 132 pts

Making SC&O decisions consistent with overall strategy is referred to as:

Group of answer choices

Alignment

Constancy

Strategic maintenance

Segmentation

Flag question: Question 14

Question 142 pts

Attributes that differentiate a firm's product are called:

Group of answer choices

order magnifiers

order winners

order qualifiers

order extenders

Flag question: Question 15

Question 152 pts

According to Fisher's Supply Chain Alignment Model, supply chains for functional products should focus on being

Group of answer choices

responsive, since they are customized.

global, since they are country specific.

efficient, since they are mass produced.

local, since they are difficult to ship.

Flag question: Question 16

Question 162 pts

Zara, a Spanish fashion retailer, is able to have their supply chain design, create, and deliver product in 15 days as compared to couple of months for their competitors. This gives them the ability to quickly respond to short-term changes in demand and is called

Group of answer choices

production alignment.

lean.

agility.

design for delivery.

Flag question: Question 17

Question 172 pts

Maple is a U.S. based company that specializes in designing consumer electronics. Maple understands that their core competency depends upon Froxcoms core competency or their ability to manufacture inexpensively on a large scale to produce the electronics that Maple designs. The relationship these companies have can be described as a:

Group of answer choices

synergistic relationship.

transactional relationship.

complementary relationship.

none of these.

Flag question: Question 18

Question 182 pts

Which process in the SCOR model balances aggregate demand and supply to develop the best course of action for other processes/activities within the organization's supply chain?

Group of answer choices

Source

Deliver

Make

Plan

Flag question: Question 19

Question 192 pts

Supply forecasting looks at data about your customers and the amount of product that you should supply them.

Group of answer choices

True

False

Flag question: Question 20

Question 202 pts

Which of the following is not a factor to consider when looking at price forecasting?

Group of answer choices

Inclement weather

Rising unemployment

Fashion trends

None of the above

Flag question: Question 21

Question 212 pts

The Naive Forecasting Model uses ___________ to create the forecast.

Group of answer choices

the actual previous period

the average of all actuals from that year

the forecast from the previous period

the average of all forecasts from that year

Flag question: Question 22

Question 222 pts

The Simple Linear Regression Model is used when you are working with more complex data. The model approximates the relationship between the dependent variable and independent variable (month/period).

Group of answer choices

True

False

Flag question: Question 23

Question 232 pts

You are the owner of Laurel's Florals and you are looking to forecast flower orders for the Christmas season as well as for Valentine's Day.

Which forecasting model is best for this situation?

Group of answer choices

Simple Linear Regression Model

Seasonality and Trend Model

Naive Model

Flag question: Question 24

Question 242 pts

You are a forecasting analyst for a company that is growing, and they have provided substantial, complex data for you to work with.

With the given information, which forecasting method is best for this situation?

Group of answer choices

Seasonality and Trend Model

Simple Linear Regression Model

Naive Model

Flag question: Question 25

Question 252 pts

You are a lower level employee working for Walmart in charge of a product line that has low value but high inventory. You're told by a manager that a forecast is unnecessary for your product.

Which category of ABC analysis would your product fall under?

Group of answer choices

A

C

D

B

Flag question: Question 26

Question 262 pts

The CEO of a retail company is most likely concerned about which segment of ABC categorization?

Group of answer choices

All of them equally

C

B

A

Flag question: Question 27

Question 272 pts

The EOQ model tries to minimize which two costs?

Group of answer choices

Holding cost and shipping cost

Holding cost and ordering cost

Holding cost and warehousing cost

Holding cost and pallet cost

Flag question: Question 28

Question 282 pts

Which of the following is not one of the assumptions of the EOQ model?

Group of answer choices

Delivery is perfectly reliable and instant

Carrying cost, ordering cost, and unit price are constant

Delivery is performed on the same day each week

Demand is uniform and known

Flag question: Question 29

Question 292 pts

You are the owner of a lemonade stand. You use an average of 100 lemons per day. When you order lemons from Sunnyside Farms, it takes 3 days to get to your stand. At what inventory level should you reorder lemons?

Group of answer choices

600 lemons

3,000 lemons

300 lemons

30 lemons