Question: FlyAway Airways case study How comparable are the two different methods? In what ways are they similar? In what ways are they different? What are

FlyAway Airways case study

How comparable are the two different methods? In what ways are they similar? In what ways are they different?

What are the positive and negative aspects of each approach that we should consider before recommending a course of action for FlyAway Airways?

What aspects of service quality does each approach address well and not so well?

Considering the two methods outlines, what types of validity would you consider to be demonstrated by the two approaches to measuring quality? Defend your position.

Which of the methods should we recommend to the client? Choose one.

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