Focus: Service expectations Grouping: Individual Purpose: To develop students' ability to evaluate different sources of information, to select information appropriate to the task, and to apply well-developed processes of analysis, synthesis and evaluation to that information by coherently using appropriate academic conventions, formats and technologies Individually, complete a five-page assignment for 10% contribution to your class mark. Follow the instructions provided carefully. You are required to type the assignment, on one side of an A4 page, using a 12 point Arial font and 11/2 line spacing, adhering strictly to the Harvard referencing method. Make sure that you follow the instructions for referencing very carefully. Class notes do not constitute a valid reference - find the original source and reference it properly, both in-text and in the reference list. Also be very wary of internet references with no author or date, especially Wikipedia and Explorable.com - these could be posted by the general public and are not credible. Consult the assignment writing manual, that you can find on your Moodle site, for the correct format of in-text referencing and the reference list. Please ensure that you get the punctuation and format absolutely correct. If you are not able to reference (in-text and reference list) correctly, you have not proved competence in assignment writing and will not pass the assignment. So read the manual very carefully and keep it open next to you when compiling your reference list. See page 15 of this document for an example of a correctly formatted reference list. What to do: - Read the assignment writing manual thoroughly. - Examine closely the attached evaluation sheet for the assignment due: @17:00 on Friday, 29 July 2022. - Using at least six literature sources (books and at least three journal articles which can be found on Google Scholar as well as in electronic databases like Emerald Library and Ebscohost): - Discuss the "Factors that influence a customer's expectation of service that they will receive at a service provider that they have never visited before". See the attached references (page 15) as a guide only. A useful source of further references might come from the reference lists of articles you have found suitable for analysis. - Then, interview at least two people to ask them what would most likely affect their expectation of the service that they are likely to receive at a restaurant/hotel/entertainment facility that they have never visited before. - Report on your findings in narrative format without giving a verbatim list of questions and answers. - Conclude by comparing your findings from the two respondents with the theory you investigated