Focusing on effectiveness in the service desk setting. Evaluate a single performance characteristic. Choose among the characteristics of efficiency, effectiveness, and quality. List the pros and cons of focusing on this single performance characteristic. For example, list the pros and cons of focusing only on how efficiently the service desk is performing while ignoring its effectiveness or the quality of its services, in the discussion You can work with two of your classmates to complete this project by holding a debate. Each classmate could present the merits of a single performance characteristic and state why he or she believes that characteristic is more important than the others. You could then end the debate by summarizing the pros and cons of focusing on a single performance characteristic. Present your conclusions to the class