Font Paragraph Styles Case study 1 Group assignment Exceed corporation has been leading the market for many years as a major call centre for many cosmetic brands such as Loreal Avon and top brands such Dior and Gucc in the recent 1 year since 2021, many complaints had reached to the customer satisfaction division of the call centre complaining about Response time - Hold on phone time Ability to respond to questions returns changes.) -Impatient employees -Poor product knowledge Your team was hired to conduct TNA and recommend training for Exceed 1- Please identify possible reasons behind the complaints 2- How can you verify the complaints 3- Create a proposal for training