For an additional fee, a customer purchasing an LG appliance, such as a washing machine, can purchase a three-year service contract. The contract provides free repair service and parts for the specified appliance using an authorized LG service provider. When a person with an LG service contract needs to repair an appliance, such as a washing machine, he or she calls the LG Repairs and Parts department to schedule an appointment. The department makes the appointment and gives the caller the date and approximate time of the appointment. The repair technician arrives during the designated time frame and diagnoses the problem. If the problem is caused by a faulty part, the technician either replaces the part if he or she is carrying the part or orders the replacement part from LG. If the part is not in stock at LG, LG orders the part and gives the customer an approximate time when the part will arrive. The part is shipped directly to the customer. After the part has arrived, the customer must call LG to schedule a second appointment for a repair technician to replace the ordered part. This process is very lengthy. It may take two weeks to schedule the first repair visit, another two weeks to order and receive the required part, and another week to schedule a second repair visit after the ordered part has been received.

1. Diagram the improved processes.

Please kindly answer as this is urgent! Thank you