Question: For an infinite-source, single server system with an arrival rate of 12 customers per hour (Poisson) and constant service duration of 3 minutes per customer

For an infinite-source, single server system with an arrival rate of 12 customers per hour (Poisson) and constant service duration of 3 minutes per customer (exponential), the average number of customers waiting in line is:

*The correct answer is 0.45. Please provide calculations on how to get to this answer.

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