For any business, the safety of its employees and customers is a major concern. However, complying with workplace health and safety regulations and completing detailed risk assessments was, in the past, a daunting administrative burden for many organisations. Small businesses were often bewildered by the task of completing an assessment. Larger organisations sometimes found that the fast moving nature of their business meant it was difficult to keep up with the amount of detailed documentation required. Some would hire expensive external consultancies to complete assessments for them. If you run a small food retailing business, every detail impacts on the service you can offer customers. Will your suppliers deliver on time? Are your employees up to speed on everything? And, of course, are you able to find time to handle all the red tape and admin involved? "We complete all our assessments in-house but because we have so many betting shops and the assessments themselves are so diverse - there are 26 generic risks to a typical small betting office - the paperwork volume was very high" admits Bill Bennett, Health & Safety Manager for Ladbrokes, the UK’s biggest bookmakers. Ladbrokes currently have over 2,400 outlets across the UK, Ireland, Italy and Belgium. But for this company, and thousands of other businesses, the time consuming complexities of health and safety risk assessments have now been simplified with the recent introduction of a one stop online service from the Health and Safety Executive. Now, employers of all types can find all the guidance and information they need to complete their risk assessments in one place, on the website. Simple, easy to understand, industry-specific risk management plans are available to download as well as examples of common control measures. Bill has worked in health and safety regulation for l6 years. He says this new online service for employers is a major step forward. "Now it’s all there for you, whatever type of risk your business faces. It's very simple. It's the best. thing that has happened in the safety area for our industry - there’s no reason why any betting shop, large or small, can’t follow this online procedure." "The new online service simplifies the whole thing so much; it's actually improved the industry. standard. It's that simple." Reference: Health and Safety Executive

Question 11: Timely and appropriate communication with stakeholders is critical in order for the emergency risk management process to flow smoothly. Support this statement in 150-200 words, relating your answer to a public emergency, (e.g., bush fire, earthquake, or explosion), and identifying the key stakeholders.

Question 12: What parties might you invite to assist you in the identification of risks in an organization of your choice? Mention any five (5)

Question 13: What are the strategies or processes you may use to research risks that may apply to scope? Mention any five (5)

Question 14: Mention any three (3) methods/techniques/approach you may use, in consultation with relevant parties, to generate a list of risks that apply to the scope?

Question 15: What mistakes must you avoid in inviting parties to assist you in the identification of risks? Mention any five (5).

Question 16: Complete the below "Coordinating stakeholders’ communication plan". Against each Risk and Response Group list the key Stakeholders with whom they would communicate, and the responsibilities of the Group. Risk and Response Group: Crisis Management Team Stakeholders: Crisis Management Team Responsibilities: Crisis Management Team

Question 17: why assessing risks in relation to a workplace health and safety management plan is important, taking into account their likelihood and consequences.

Question 18: The objective of risk analysis is to produce outputs that can be used to evaluate the nature and distribution of risk and to develop appropriate strategies to manage the risk. Support the statement and address the mentioned below criteria as well in 200-250 words:

• Assess impact or consequence if risks occur

• Evaluate and priorities risks for treatment.

Question 19: Explain the identification, selection, evaluation and implementation treatment options available to an organization for risk management in 250-300 words. You must address the following criteria in your answer:

• Determine and select the most appropriate options for treating risks

• Develop an action plan for implementing risk treatment

• Communicate risk management processes to relevant parties

• Ensure all documentation is in order including legislative, regulatory and legal issues and risks

• Implement and monitor action plan

• Evaluate risk management processes

Question 20: Why must stakeholders and relevant parties be identified and contacted before implementing the treatment options identified for risk management? Answer in 150-200 words.

Question 21: Explain the list of principles that summaries the key features of stakeholder management, developed by Clarkson Centre for Business Ethics (in Friedman and Miles 2006:151). 

Question 22: Risk management requires preparing and maintaining a number of documents for identification, analysis and management of risks. What is the importance of preparing and safely storing the documentation in the event of any legal problems? Explain in 150-200 words.

Question 23: List any five (5) advantages and disadvantages of conducting PESTLE Analysis?

Question 25: 

Hairdressing has always been an important part of Erik Lander's life. Back in the mid-seventies his parents opened a small hairdressing business in Corby, North ants. Today, the salon remains a family concern very much. Running a busy unisex salon with ten employees, however, involves much more than cutting, styling or coloring hair. There are key safety issues to consider too. Hairdressing products can carry risks of eye or skin irritation for both staff and customers. And even something as commonplace as shampooing carries risks for everyone in the salon. "Water, through the wash basins, is a major area of risk - people might slip on wet floors" explains Erik. Some products also contain chemicals causing skin irritation and allergic reaction. "And with wet work -- when staff are constantly shampooing 20-30 times a day - there's a risk of occupational dermatitis, a major issue in our industry."

Question 25: discusses the process you would take if asked to evaluate that saloon owner has implemented sufficient risk management processes?

Question 26: Outline any five (5) items you may include in the scope of risk identification and analysis?

Question 27: Outline what research for risk management may include? Mention any five (5) items.

Question 28: Explain in 150-200 words, the hazard controls in the hierarchy of control and why the hierarchy of control is used.

Question 29: How do action plans for managing risk assist in the implementation and evaluation of risk treatments?