Question: For Business class on customer service 4. Write about a difficult customer service experience you have had and how you resolved it. 5. Examine the

For Business class on customer service

4. Write about a difficult customer service experience you have had and how you resolved it. 5. Examine the techniques used by Uber, Etsy and Airbnb that is leading to their success 6. Pick a company that uses the same techniques as the companies above and explain how this company compared with their customer service

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