For Case Study 1, answer the following questions and submit by the deadline for Case study 1:

Questions for Case Study 1 - Ticketing System

1. What is the "ticketing system" of OIT at SFSU referring to?

2.What are the different departments of OIT and what are their functions?

3.What problems persisted when RT and Remedy were running side by side?

4. List who you think would be the main stakeholders for this project and list their requirements.

5. Develop a clearly defined scope statement for Ron's project, based on the stakeholders' requirements.

6. Identify the activities from the case that would be necessary to complete the project and their sequence.

7. Use this activity list to develop a work breakdown structure (WBS) for Ron's project.

Milosevic, D. Z., Patanakul, P., & Srivannaboon S. (2010). The Ticketing System. In Case studies in project, program, and organizational project management (pp. 69-72). Hoboken, NJ: John Wiley & Sons Inc.