Question: For each major IT app used by your line function A . Is it a strategic differentiator or needed just to keep up with your

For each major IT app used by your line function A. Is it a strategic differentiator or needed just to keep up with your archrivals? B. Rank order its desirable operational and strategic properties in table 3.1. C. What is the threshold of speed and reliability below which it is a liability? D. How much should you sacrifice operational performance today to avoid a strategic penalty later

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