For each of the following measures, identify which perspective of the balanced scorecard it represents: financial, customer,
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- For each of the following measures, identify which perspective of the balanced scorecard it represents: financial, customer, internal business process, or learning-and growth. service response time market share gross margin percentage defect rates:
- A. internal-business-process
- B. customer
- C. financial
- D. internal-business-process
Expert Answer:
Service response time Market share Gross margin percentage Defect rates Internalbusiness proc... View the full answer
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