For each statement, specify whether the statement is True or false:

Group of answer choices

An X bar chart with points falling above the upper control limit is in control.

[ Choose ] False True Sometimes true and sometimes false

External failure costs are the hardest cost of quality to measure.

[ Choose ] False True Sometimes true and sometimes false

Failure costs decrease rapidly as a product or service moves through a production process.

[ Choose ] False True Sometimes true and sometimes false

The four categories of quality costs (prevention, appraisal, internal failure, and external failure ) operate independently from each other.

[ Choose ] False True Sometimes true and sometimes false

Management should focus on managing process to achieve the optimal trade-off between two kinds of costs (i.e., control cost and failure cost), rather than pursuing the goal of zero defects because this goal is unrealistic.

[ Choose ] False True Sometimes true and sometimes false