For each term, choose from the pull-down menu. Attitude [ Choose Job shock [Choose ] Locus of control [Choose] Pygmalion effect [Choose ] Perceptual congruence [Choose ] Self-efficacy [ Choose] Organizational structure [Choose] Organizational communication [Choose ] Emotional labor [Choose] Empathic listening [Choose] Reflecting statement [Choose ] XYZ model [Choose] When you are angry with someone and quickly switch to being in a good mood when a friend calls on the phone. A general familiarity people feel toward each other A strong belief or feeling toward people. Your belief in your capabilities to perform in a specific situation. A continuum representing one's belief as to whether external or internal forces control one's destiny. The compounded interpersonal communication process across an organization. If you take a first job out of college and are disappointed to learn your boss wants you to help do gardening at his house as part of your job. "I understand that you were hurt when you didn't get the assignment." Refers to the way managers design their firms to achieve the organization's missions and goals. The physical location or workspace of a company Experiences of difficulty in dealing with emotional people Describes a problem in terms of behavior, consequences, and feelings. A general feeling one has about their skills and abilities Supervisors' expectations and treating of employees determine employee performance. Listening with the intent to change another's emotions The degree to which people see things the same way. The ability to understand and relate to another's situation and feelings