Question: For excellent CX ( customer experience ) , it's not the number of channels offered that counts, but offering the channels that are and offer

For excellent CX (customer experience), it's not the number of channels offered that counts, but offering the channels that are and offer quality service.
Consistent with the competition
Relevant to the customer
Affordable
Embraced by customer service employees
For excellent CX (customer experience), it's not the number of channels

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