For Module Eight, you will read Chapter 16 in your text. This chapter covers practices for evaluating human resource management effectiveness, outsourcing HR functions, and process reengineering for review of HR design and technology changes that improve HR efficiency and effectiveness. In addition to reading Chapter 16, you will watch a video, Running a Robust HR Shared Services Center of Excellence, and read a SHRM article on 5 Ways to Improve Shared Services. The task for Module Eight is a class discussion (not a small group discussion) focused on the analysis of a shared services delivery model for HRM functional areas. Figure 16.12 in your text illustrates the new HRM organizational structure that includes centers of expertise, also known as centers of excellence.

How can a shared service delivery model benefit the employees and management of an organization?

What are some challenges of a shared service delivery model to the employees and management of an organization?

How do changes in technology affect service delivery, effectiveness, and efficiency?

Provide examples from the module resource readings or from your own experience in the workplace to support your responses.