For questions #16 - 20 indicate which internal control component is related to the controls listed:

Components

1. Control Activities
2. Monitoring Activities
3. Information & Communication
4. Control Environment
5. Risk Assessment

10. Management surveys customers about their satisfaction with the companys service.
11. The human resources department investigates the educational background of prospective employees.
12. Invoices are reviewed for accuracy before they are mailed to customers.
13. The internal auditors periodically evaluate the controls in the various departments of the company.
14. Management has developed and distributed a code of conduct.