For the below shown Technical Services VSM, the monthly repair requests are 180 pieces with an average of 20 working days per month. Daily work time is 8 hours excluding the break time. Value Cycle Time (CT) and Lead Time (LT) information is mentioned in VSM. Calculate the TAKT time and process cycle efficiency (PCE) and explain the health of the value stream based on PCE.

 

n Manufacturer 2-3 Weeks Warehouse 7 days Receiving Broken equipment Inspection documental check LT=14 days CT=15 Min FTE = 0.5 LT=17 days CT= 90 Min FTE 1.0 Quotation LT=2 days CT=35 Min FTE = 0.5 Customer Service planner Negotiation LT 25 days CT=40 Min FTE = 0.5 Picking spare parts LT=25 days CT=28 Min FTE = 0.5 Receiving quotation approval, Request spare parts Repair LT= 10 days CT=135 Min FTE = 1.0 Bill & Shipment LT= 7 days CT= 30 Min FTE = 0.5 Customer -1 Week Close service order LT=1 day CT= 20 Min FTE = 0.5 Total L/T 101 days