For the company to effectively align its hiring process with its needs, it is important that internal research is conducted. One crucial aspect of this research is the utilization of functional job analysis, which allows for a thorough understanding of the specific tasks associated with each role. By identifying the necessary skills for new hires based on the demands of the position, we can ensure that we are selecting the best candidates. This analysis is further enhanced by utilizing the critical incident method, which helps identify the most vital job activities. By effectively communicating this information to both new and current employees, we empower individuals to focus on the essential tasks required for their roles, ultimately improving job performance. Through a deep understanding of the tasks and their importance in job effectiveness, we can make well-informed decisions when choosing the ideal candidate for any open position