Question: For the Contact Centre Agent case study ( introduced in Assessment Task 2 ) , what are at least 4 factors that could affect agents

For the Contact Centre Agent case study (introduced in Assessment Task 2), what are at least 4 factors that could affect agents from achieving their work tasks?
Begin by documenting each factor. Then for each factor, document what could be practical steps to help avoid or minimise the effect (or what is the contingency plan).

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