For the costs below, identify the type for each

$($

prevention

$($

P

$)$

$,$

$$appraisal

$($

A

$)$

$,$

$$internal failure

$($

IF

$)$

$$and external failure

$($

EF

$)$

$)$

$$

$$Which costs would you focus on first? Why?

Quality Cost Item

Re$-$training as a result of customer complaint

Implementing a

$5-$S system

Design review meetings

Regular product inspection

re$-$testing after making corrections internally

Rework

Free online webinars for new technology

Statistical Analysis and Preventive Action

Preventive maintenance on air compressor

Calibrating all scales

Adding mistake proof tools before release

Supplier development trips

Trips to customer's site to troubleshoot an issue

Employee overtime after machine downtime

$5-$S Audit

Training on new statistical software

Additional calipers to be used in inspections

Cost of equipment replacement part

Quality planning

Preparing work instructions for a new product line

Subcontracted Repair maintenance

Maintaining Process Control charts

Damaged product during packaging

Customer downtime