*For the following active listening strategy, write an example in the appropriate blank.

4. Summarizing

Summarizing is constructing a concise overview of the most important points from a communication, whether it's from a conversation, presentation, or document.

Summarize when: - You want to focus a decision - You want to ensure that the highlights of communications are captured and agreed upon - You want to verify that people are understanding each other in order to close the conversation

Example

Speaker: There are some problems with this team effort. Few of us have been at every meeting, fewer still complete their action items, and I feel that we seem to be going nowhere.

*Listener: ...