Question: *For the following active listening strategy, write an example in the appropriate blank. 5. Questioning Techniques Questions are key tools in active listening. In particular,

*For the following active listening strategy, write an example in the appropriate blank.

5. Questioning Techniques

Questions are key tools in active listening. In particular, when the listener uses open-ended and probing questions in combination, it can help the speaker express feelings and thoughts about a problem. Asking questions sends the message that you are willing to work at understanding. Questions need to be designed to help the other person reach a conclusion, or to provide information and insights helpful to the discussion.

Example

Speaker: Yesterday I got notice that one of my major clients has dropped us for another vendor.

*Listener Open-ended: ... Probing: ...

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