Question: For the second time in a week, workstations on a LAN are not able to log into a specific server. The technician fixed the problem

For the second time in a week, workstations on a LAN are not able to log into a specific server. The technician fixed the problem the first time, but cannot remember the steps taken to solve it

.

What aspect of the troubleshooting process has the technician neglected?

identifying the problem

using structured techniques to solve a problem

documenting the troubleshooting process

asking questions of end users

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