Question: For this assignment you are required to identify a local small business and interview the owner. Once you receive the answers to the following questions

For this assignment you are required to identify a local small business and interview the owner. Once you receive the answers to the following questions write a paper, with a minimum of two typewritten double spaced pages, discussing them and analyzing the implications of the business owner's responses to customer relations management. 1. Does your company align its activities to satisfy and retain customers? If the response is yes, ask what specifically does the firm do? If the answer is no, why not? 2. Do you collect, analyze, or use customer data to improve quality, satisfaction, and retention? If the response is yes, ask what specifically does the firm do? If the answer is no, why not? 3. Do you spread that information throughout your organization? If the response is yes, ask what specifically does the firm do? If the answer is no, why not? 4. What specific factors facilitate or inhibit your ability to be customer oriented? Please be specific

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock blur-text-image

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

BCJ 3801, Criminal Evidence and Legal Issues Course Syllabus Course Description Presents an examination of the laws governing proof of facts evidence presentation in trials and common law. Students...

Please read the article and answer about questions. Why Accounting Matters to Small Business The way many people think of it, what makes a business businesslike is its focus on making money, and in...

Interview a Small Business Owner Assignment: Interview a local small business owner. Write up your interview, and include your assessment of the Strengths and weaknesses of Opportunities in, and...

Please Help with this Hypothetical 1065 Tax Return.. Form 1065 Due Thursday, November 12 by 5:00 PM CST US Check Figures - Form 1065 Page 1, Line 22 (Ordinary Business Income) - $156,275 Page 5, Line...

Question: Question: Task 1: Interview Review and Transcription 1. Watch and listen to the video of the manager interview at least twice before starting your transcription. 2. brief out the questions...

11i16i21, 8:12 PM Homework Assignment 3 - Ch 2-Phuong Ha Student: Phuong Ha Instructor: Suzanna Karam Singh Assignment: Homework Assignment 3 - Date: 11/16/21 Course: ACCT1036 (3) Ch 2 1. Your...

Choose a local small business ( our definition of small business for purposes of this assignment is not more than 2 0 employees ) . Also make sure that the business you choose is locally owned and...

Assessment Coversheet Unit/s Assessed FNSACC311 Process financial transactions and extract interim reports Assessment Name FNSACC311Assignment Type of Assessment This summative assessment will enable...

The purpose of this assignment is for students to identify and discuss different leadership theories exemplified in business leaders. Students will also describe power bases leaders use to resolve...

6 Letter - Google Docs X written statement a1 X E F5 Dynamic Webtop X E Topic: Traditional V: X Traditional Business X ' Your One time pass X ' Your One time pass X smallbusinesschroncom amen...

Hamilton, Inc. manufactures units in two processes: Production and Finishing. All direct materials are added at the beginning of the Production process, while conversion costs are incurred evenly...

What is the cause of the high unemployment rate? One side says more government spending can reduce it. The other says its a structural problempeople who cant move to take new jobs because they are...

Question 1 of 9 1 An annuity is purchased with a lump sum in May and starts payments to the annuitant in July. What type of annuity is it ? A . Flexible premium deferred annuity B . Single premium...

As the manager of Smith Construction, you need to make a decision on the number of homes to build in a new residential area where you are the only builder. Unfortunately, you must build the homes...