For this assignment, you will complete the end of chapter exercise 3.10 Responding to a Complaint on page 77 of your textbook. Remember when crafting your response that the scenario explains that your office produced the newsletter that has been complained about, not that you personally did it. But you are the boss, and it's up to you to: 1. Respond directly to the complaint appropriately 2. Draft the communication to your staff addressing the situation and future communications Submit both your appropriately written response and your communication to your staff in the same document here in the assignment as either a .docx or .pdf. This is from the 12th edition of the textbook, and if you have a different version that could impact you seeing the correct scenario. Here is a copy of the required scenario: 3.10 Responding to a Complaint You're the director of corporate communications and the employee newsletter is produced by your office. Today you receive this email message from Tonya Freira: Subject: Complaint The section on the back of the employee newsletter referred to Mindy Kelso and me as "the girls at the front desk." We are not "girls," and we don't see why our gender was even pointed out in the first place. We are customer service representatives and would like to be referred to that way. Write a response to Tonya Freira. Also, draft a message to your staff, reminding them to edit newsletter stories as well as external documents to replace biased language