For this assignment, you're going to write an 'all staff' email based on a really terrible draft written by Yolanda, a very unhappy coworker. She was supposed to tell staff about courier options, where to find the courier forms, how to use a courier for personal deliveries, and who to contact for more information about courier services. But Yolanda's draft is way off base: it is angry, disorganized and a mix of multiple topics that aren't the subject of this message. Please review Yolanda's poorly-written draft email, then compose a better one that follows principles outlined in your COMM 1103 classes, and in Business Communications Essentials. This assignment is worth 10 % of your final grade. Text TO: FROM: SUBJECT: STOP DOING COURIERS WRONG!!!! Hey guys: I'm fed up with repeating these directions every time one of you guys wants to ship a package. Read this and remember what you have to do. And stop sneaking your personal shipments in with legitimate work-related courier shipments! (We've had a big jump in our courier costs that seems out of line with our usual volumes.) People seem to be confused about the various courier services we use and how to get their packages delivered, so I'm spelling out the routine in this email so I don't have to constantly repeat the same information. They may need to use a courier when they correspond with off-site employees, vendors and other business contacts/We recognize that communicating with off-site employees, vendors and various other business contacts may occasionally require the use of a courier service They should review the following information about the courier services available to them. They can use FedEx for all INTERNATIONAL deliveries. Note that the front desk needs your package and completed form by 3p.m. They can use our courier services for personal shipments on occasion, but "personal - to be reimbursed by employee" must be written on the package by the sender. If there is concern about the cost of sending a package, the Front Desk should be contacted. She/They (?) can estimate shipping costs for our staff before pick-up. Courier for LOCAL deliveries is PDX Courier Services; packages for them must be submitted to the FRONT DESK before 4:30. We tried using Purolator for local and national deliveries, but PDX Couriers were faster and cheaper for city-wide deliveries and gave us a later pick-up window. For each package, a courier form is to be filled out and completed with all necessary information. The template for this form can be found on the company intranet at All Office) Office Forms, and copies are available from the Front Desk. The completed form and their outgoing package are then to be submitted to the front desk along with the outgoing package. They should note that couriers cannot deliver to a P.O. box. A proper, complete street address must be included for all outgoing packages. Courier forms for each of the vendors are available from the front Desk. Their welcome to pickup extra copies to keep at their desks. Oh - and Purolator is used for all NATIONAL deliveries outside Vancouver and the Lower Mainland, and they have a 5:30 PM cut-off time. I also suspect some staff are taking advantage of our service and supplies for personal use. For example, I've noticed we're going through a lot of staplers lately and have to wonder how many of these are going home with sticky-fingered employees... I'm also concerned about a significant increase in the amount of long distance calls we're being billed for this quarter. STOP DOING THAT!! Tasks 1. Open Word and select File/ New/ Blank document to create a new Word document and name it: your name couriers.docx I Do not use any template to create your document. 2. Use this Word document to compose an 'all staff email, and use appropriate email formatting (see Business Communications Essentials pp. 422-3). Please include the following lines in your message: To: From: Subject: 3. Write 'All Staff in the TO: field, and your name in the FROM: field. Include your title ('Office Manager, Innovative Financial) after your name. 4. Compose an appropriate statement that accurately summarizes the content of your message in the SUBJECT: field. 5. Follow the standard pattern outlined in Business Communications Essentials chapter 7 for an information message (this message shares routine information about using courier services at work). 6. Open your message with a clear statement of your topic. 7. Your message should: - use a direct approach outlined in Business Communications Essentials (chapter 3) - adopt a 'you' approach - use a neutral tone and avoid criticizing or blaming your readers This is important!! - follow writing conventions outlined in Business Communications Essentials (chapter 4) - be free of spelling, punctuation, usage and grammar errors. 8. Use white space, headings, bulleted lists or tables to draw attention to key information. 9. Make sure every item in the body of your message relates to: - the topic listed in your SUBJECT: field, and This is important!! - your opening statement. 10. Conclude your message by asking your readers to contact you directly if they have any questions about courier service options. 11. Carefully proofread your message. 12. Upload a copy of your file to the Assignments area on the Learning Hub for this course: Learning Hub/COMM - 1103/Activities/Assignments/1103 Routine message