For this case study you are required to complete the following:

A.Design and describe a system for managing quality customer service within time, cost and quality requirements and to meet customer needs

B.Describe how you intend to review your customer service plans and any policies and/or procedures for delivering and monitoring quality customer service

C.Describe how you will implement these policies and procedures.

D.Design and describe a system to deal with complex customer complaints

E.Develop and describe details of how you will procure and use human and physical resources efficiently to support quality customer service delivery.