For this discussion, consider a past situation where you found yourself in a work (or school) related conflict. Please do not disclose company names or personal details of the others involved.

Answer the following (as applicable to your situation):

1. What were the sources of the conflict? Provide evidence/examples that support your ideas/conclusion (2 marks) - see Lesson 1

2. What was the style of the others involved in dealing with the conflict (or not dealing with it)? Provide evidence/an example for your conclusions (2 marks) - see Lesson 1

3. Was it effective? Why or why not (2 marks) - this is your chance to demonstrate your critical thinking

4. Is there something else employees or staff could have done to better resolve the issue? (2 marks) - See lessons 1 and 2

Part B

5. Would collaborative negotiation have been an approach that could have improved the outcome? How or why it would not have worked (2 marks) - see Module 8: Lesson 1 and Module 9: Lesson 2

6. Reflect on which negotiation approach you use most often: a description of the types are found in the next module. Give an example to support your answer (2 marks) - See Module 9: Lesson 1