For this exercise, we'll be working with the communication below Using one of the freely available generative AI writing platforms (ChatGPTLinks to an external site., Google GeminiLinks to an external site., etc.), complete the following activities:

1. Ask the AI, "How can I make the following piece of writing more concise:" then paste in the text of your draft.
2. What are 2 or 3 changes the AI made or suggested that you make? Why do you think it suggested these particular changes, and do you agree that they make the communication better?
3. Ask the AI, "How can I make the tone of this piece of writing more professional:"then paste in the text of your draft.
4. What are 2 or 3 changes the AI made or suggested that you make? Do you agree that these changes make the communication sound "more professional," why or why not?
5. Ask the AI, "Are there any errors or typos in this piece of writing:" then paste in the text of your draft.
6. Did the AI spot anything it believes to be an error or typo that was actually correct or intentional?
7. Across all three of the previous responses, did the AI provide feedback that was helpful to you? If so, what feedback was helpful and what did it help you do? If none of the feedback was helpful, why do you think that is?

Communicate to Sheila Links at Gateway Industries (Client) Method: Email (formal, documented, and professional communication)

Subject: Apology and Action Plan for Website Permission Issues

Draft: Dear Sheila,

I deeply regret the trouble caused by the recent problem on Gateway Industries' website pertaining to expired permissions. We acknowledge the significant effect this must have had on your business and want to reassure you that this scenario does not compromise the rigorous standards we maintain at Elder Interactive.

Following the receipt of your call, our staff promptly took action to address the issue. The requisite certificates have been issued, and we are now doing a comprehensive evaluation of the system to guarantee the prevention of similar occurrences in the future.

In order to maximize protection against future issues, I will personally supervise a more rigorous monitoring procedure for your website. Furthermore, I will arrange a comprehensive follow-up appointment next week to furnish you with an update on the preventative steps we are implementing. Customer satisfaction is of utmost importance to us, and I am fully dedicated to rebuilding your trust in our services.

Should you have any more inquiries or issues, please feel free to contact us without delay.

We appreciate the ongoing confidence you have placed in us.

Sincerely