1. For this over, what is a 3rd scenario from the user's view that is not knowledgable technically?

Overview:

The address verification service provides customers with the ability to verify and correct addresses based on an address database. There are two main scenarios:

Recommended Address Scenario: Customers enter their address, which is then cross-checked in the address database. If a match is found, a corrected address with full details, including zip code and geographic direction, is recommended. This ensures accuracy for shipping purposes.

Invalid Address Scenario: If the customer's address is not found in the database, the system informs the customer that the address is invalid. Customers have the option to request the addition of the address to the database for admin approval.

2. What is an overview similar to the example below and info provided?

Overview

Customers that are contracted have established payment terms, set in force by the agreement. These payment terms are stored and enforced via the financial system.

As part of the financial systems functionality, certain situations can arise that will flag a customer for a credit hold on their account (missing / defaulting on payments, issues with invoices, etc). When this occurs, the financial system will communicate this credit hold flagusing a field on the customer master call ShipSt.

Once a customer has been flagged with a credit hold, any current orders that have not been released to the fulfillment location as well as new orders created after that point are not eligible for release. They can however, still be placed. They just will not be dropped to the order fulfillment location for processing until the hold have been resolved.