Question: For this question, consider the following two models: 1) The Quality Dimensions of Goods and Services proposed by David A. Garvin that suggests the Dimensions
For this question, consider the following two models: 1) The Quality Dimensions of Goods and Services proposed by David A. Garvin that suggests the Dimensions of Quality consist of Performance, Features, Reliability, Conformance, Durability, Serviceability, and Aesthetics; and 2) The different Quality Perspectives: Transcendent, Product, User, Value, Manufacturing, and Customer. Can these models exist in the same theoretical quality framework or are they mutually exclusive? If you believe they can exist in the same framework, please describe this framework. If you believe they are mutually exclusive, please discuss.
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