For this question, select the answer choice containing the terms that correctly complete the blanks labeled A and B in the paragraph below. Insurers use a number of technologies to support customer-centric processes. Insurers use A to automate processes so that transactions can be completed without manual intervention. Insurers use B to coordinate the flow of physical or electronic documents between staff members involved in a process. A B straight-through processing (STP) automated workflow systems (AWS) straight-through processing (STP) chatbots customer relationship management (CRM) automated workflow systems (AWS) customer relationship management (CRM) chatbots