For this task, you are required to prepare for and record a video that will cover each component as follows: A. Lead a meeting within your workplace (or simulation) with staff members about customer service needs, In addition, speak to three (3) customers about what they expect from customer service. B. Research a range of management methods and demonstrate two (2) skills that can improve workplace customer service. C. Within a workplace environment or simulation, demonstrate that you can plan for, establish, and regularly monitor all components of the customer service system. D. Within a workplace environment or simulation, demonstrate that you can take responsibility for customer service outcomes. E. Use software or an electronic device to analyse customer satisfaction data. Make sure to indicate which component of the task you are demonstrating (e.g. B5-A, B5-B, etc.) within the video. Limit your demonstration to not more than two (2) minutes per component, and not more than ten (10) minutes for the entire presentation. Please take note of the following video submission guidelines: 1. Preparing for your recording a) Prepare notes or script for your video presentation and practice to ensure that your presentation is within ten (10) minutes. b) Use any form of electronic device OR online programmes to record your presentation. Examples are: Mobile phone or video recorder. Ensure it has sufficient storage space and is fully charged. Online software such as ZOOM or SKYPE