For Writing Assignment No. 3, please do the assigned task set forth in Activity/Case No. 8.8 on page 244 at the end of Chapter 8 (11th edition) of the Guffey et al, text or Case # 8.11 on page 253, Chapter 8 of the Guffey et al, text (edition 10).

The case scenario involves your being overcharged for breakfast items at your hotel while you are away on business at a conference in Lexington, Kentucky (10th edition) or in Las Vegas Nevada (11th edition). Using the facts presented and following the directions given in Activity No. 8.8 (11th edition or in Activity 8.11 (10th edition), draft a claim letter to the Customer Service Department at the hotel, in which you attempt to persuade the hotel to credit your account in the appropriate amount.

The assignment involves the preparation of a letter that presents your concerns effectively and professionally, seeks a credit for the overcharges, and preserves any future relationship that your company may have with the hotel. Support your position with sufficient details, well-reasoned arguments and explanations, evidence supporting the need for the credit, and language that is most likely to persuade the hotel to give you the credit under the circumstances. Incorporate, where appropriate, the techniques and strategies discussed in Chapter 8 for writing a letter of this sort.

This is the case that I copy from the books if that help

In your own work or organization experience, identify a problem for which you have a solution. Should a procedure be altered to improve performance? Would a new or different piece of equipment or software help you perform your work better? Could some tasks be scheduled more efficiently? Are employees being used most effectively? Could customers be better served by changing something? Do you want to work other hours or perform other tasks? Do you deserve a promotion? Do you have a suggestion to improve profitability?

YOUR TASK. Once you have identified a situation requiring persuasion, write a memo or an e-mail to your boss or organization head. Use actual names and facts. Employ the concepts and techniques in this chapter to help you convince your boss that your idea should prevail. Include concrete examples, anticipate objections, emphasize reader benefits, and end with a specific action to be taken.