Format memo

Objective:

Write a brief memo to your employees $($you must choose either all employees, those from the meeting or perhaps all new hires$--$see below for the hypothetical scenario$).$ In the memo, explain how etiquette relates to professionalism and why it is important to employees$$ individual careers as well as the company$$s overall success.

Assignment scenario:

In this assignment, you will practice writing a memo given the scenario outlined below:

As the regional manager of an international accounting firm, you place high priority on professional etiquette. Not only does it communicate respect to your clients, it also instills confidence in your firm by showing that you and your staff are aware of and able to meet the expectations of almost any audience. Earlier today, you took four recently hired college graduates to lunch with an important client. You've done this for years, and it's usually an upbeat experience for everyone, but today's lunch was a disaster. One of the new employees made not one, not two, but three calls on his mobile phone during lunch. Another interrupted the client several times and even got into a mild argument. The third employee kept making sarcastic jokes about politics, making everyone at the table uncomfortable. And the fourth showed up dressed like she was expecting to bale hay or work in a coal mine, not have a business lunch in a posh restaurant. You've already called the client to apologize, but now you need to coach these employees on proper business etiquette. $($Drawn from Bovee and Thill, Chapter $2.)$

Afterward, analyze your style and tone and make adjustments to sentences and paragraphs to make it the communication as effective as possible.