FORMATIVE ASSESSMENT $2$

Read the project scenario below and answer ALL the questions that follow.

SCENARIO

You are the HR Manager at Remarkable Insurance.

Established in $2020,$ Remarkable Insurance is a relatively new insurance company in South Africa. The company offers a

comprehensive range of products including life insurance, home insurance and car insurance.

Remarkable Insurance has recently embarked on a growth strategy. So as to support the implementation of the growth

strategy, the Remarkable Insurance Management Committee have identified that the company needs to boost sales while

keeping costs as low as possible.

Note: In preparing answers to the various project questions, learners are required to read beyond the scope of the

MANCOSA Module Guide. Consult a range of sound academic sources $($such as textbooks and academic journal articles$)$ in

completing this project.

At a recent Management Committee meeting at Remarkable Insurance, the following discussion took place:

The CEO, Ayanda Nkosi, commented, "We've been discussing our growth strategy for the coming year, and it's clear that in

order to expand our market reach, we need to strengthen our sales force."

Everyone nodded in agreement. The discussion then turned towards the challenges of reaching new clients in an

increasingly competitive market.

"It's time to think outside the box," remarked David Chen, the Chief Financial Officer, tapping his pen against the table

thoughtfully.

You, the HR Manager seized the opportunity to present your proposal. "I suggest we tap into the pool of recent

matriculants," you suggest, your voice infused with enthusiasm. "Specifically, we could hire them as junior sales assistants

to focus on cold calling." You highlighted the advantages of employing matriculants as they would be $$fresh talent$,$ who are

eager to learn and adaptable to new technologies. "They may lack experience, but they bring energy and enthusiasm to the

table," you added persuasively. $$It would also be cost effective, as we would pay the junior sales assistants entry$-$level

salaries.$$

Ayanda$$s interest was piqued by your proposal. She nodded thoughtfully, intrigued by the potential of tapping into a new

talent pool. However, the rest of the Management Committee appeared sceptical, their brows furrowed in uncertainty.

Themba Makeba, the Chief Marketing Officer, voiced his concerns. "Cold calling requires finesse and experience," he

argued, his tone sceptical. "Are these junior sales assistants equipped to handle the challenges of engaging with potential

clients?"

Other members of the committee nodded in agreement, echoing Themba$$s apprehensions. You listened attentively, sensing

the resistance from your colleagues. However, you remained steadfast in your belief in the value of your proposal.

"I understand the concerns, but we can provide development, training and mentorship to ensure the success of these junior

sales assistants," you countered, your voice unwavering. "Their fresh perspective and eagerness to learn could inject new

energy into our sales efforts."

Ayanda weighed the arguments carefully, torn between her intrigue in your proposal and the scepticism of her colleagues.

After a moment of contemplation, she addressed the committee.

"Let's not dismiss this proposal outright," she suggested in a diplomatic tone. $"$HR please prepare a report in which you

provide us with further information regarding this proposed initiative.$$

In your role of HR Manager, prepare a report for the Remarkable Insurance Management Committee in which you detail

how human resource development $($HRD$)$ processes can be strategically applied to develop the skills which the

matriculants require to effectively perform in the position of junior sales assistant.