Frame this case study around your specialization For example: If you are general psychology, this could be a mental health agency. If you are in Industrial and Organizational psychology, this could be an HR agency. If you are in forensic psychology, this could be a criminal justice or court agency.

Sam is a new hire at your agency. Sam reports that keeping accurate records is easy because he keeps all his client information on his cell phone. This way any time information is needed a quick look at the cell phone and he has access to the full file and contact information. This afternoon, Sam tells you that he is frustrated because a recent client called requesting a copy of their file but he can see on his phone that they have not paid their fees for services.

You know that if the agency does not get paid for services, everyone's paycheck could be impacted.

In your main post, be sure to address the following:

• What is happening in this situation?
• What are the Ethical Standards involved? Identify specific codes within Section 6 that guide professional conduct.
• Establish two ways that the situation could be resolved: one informal resolution and one formal resolution. Be specific about who would do what for each option.
• Consider further the implications of each of these options. Be sure to delineate between your personal reaction to the case scenario and your professional ethical responsibilities in this case.