Question: Francesca is using the direct approach to close a negative message. The closing of a negative message using the direct approach should always include _

Francesca is using the direct approach to close a negative message. The closing of a negative message using the direct approach should always include_____________.
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Part 1
A.
brief instructions on how the recipient can avoid these issues in the future
B.
a guarantee that this problem will never happen again
C.
a detailed explanation of who was to blame for any mistake or oversight
D.
a positive statement aimed at maintaining a good relationship with the audience
E.
a lengthy, heartfelt apology

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