Freight claims processing can be a significant activity for organizations making frequent shipments, and effective handling of freight claims can be an important part of customer satisfaction from both the carriers and shippers viewpoints. There are three customers for the claims process that must also deal with the result of freight loss, damage, or delay.

• A carrier, as a seller of transportation services, is concerned about the shippers (the carriers customers for their transportation services) perception of quality and timeliness.
• The shipper is concerned about the impact on the consignee, the customer for the goods.
• The shipper is also concerned about being a preferred shipper in the eyes of carriers.

Please respond to the following questions with your initial post to the discussion board.

1. Describe how a delay could cause economic injury.
2. Although freight loss, damage, or delay is a problem for all three parties, how can the handling of the claims process itself effect the satisfaction and perceptions of the shipper, the carrier, and the consignee?

You may wish to provide actual or hypothetical examples.