Frito$-$Lay is committed to quality in four key areas: $(1)$ quality ingredients, $(2)$ strict adherence to recipes, $(3)$ adherence to all process parameters, and $(4)$ twice per shift inspections that mimic consumer inspections $($e$.$g$.,$ bag appearance, snack taste, etc.$).$ Continuous improvement is the heart of the firm$$s quality assurance program. Frito$-$Lay focuses on two key metrics: $(1)$ customer complaints per million bags, and $(2)$ hitting the center line on SPC charts for various attributes such as oil content, moisture, seasoning, salt, thickness, and weight. The plant has nine critical checkpoints in the production process, which are all shown in the video. $($Yes$,$ it gets deep into SPSS$,$ which some of you may have had practical experience with.$)$ I$$d like to see you apply some of these concepts from this case to your own project. How can you assure quality goods or services? How can a small business? Is it possible to do this without the use of statistical packages?