Question: From a practical perspective, if we have a waiting line problem for which the Poisson and negative exponential distributions do not apply, and we desire

From a practical perspective, if we have a waiting line problem for which the Poisson and negative exponential distributions do not apply, and we desire a reasonably accurate solution, we should: use simulation to study the problem, use the simple queuing equations even though we realize they are inappropriate, build a physical model and use that to study the problem, or modify the queuing equations to make them appropriate for our problem?

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