From Chapter 2 Please include a word count at the end of your post (excluding citations and references), no matter whether it is an initial post or a reply. The "job to do" approach discussed with the Clayton Christensen milkshake example can be useful in a variety of settings. Even when we are the customers ourselves, sometimes we don't look for better solutions because we get into routines and habits. Think about a situation you sometimes find frustrating in your own life or one you hear others complaining about frequently. Instead of focusing on the annoyance, can you take a step back and look for the real job that needed doing when the frustration occurred? What other options can be developed to "do the job" that may lead to less irritation in these situations