from " essentials of MIS " book

Efficient customer response management (BPM), 125 system, 110 Business process Franchiser, 121 reengineering (BPR), 127 Mass customization, 110 Competitive forces model, 107 Multinational, 121 Computer-aided design Network economics, 118 (CAD) system, 124 Platforms, 118 Switching costs, 111 Total quality management (TQM), 122 Transnational, 121 Value chain model, 112 Value web, 116 Virtual company, 117 Review Questions . 3-1 How do Porter's competitive forces model, the value chain model, synergies, core competencies, and network-based strategies help companies use informa- tion systems for competitive advantage? Define Porter's competitive forces model and explain how it works. List and describe four competitive strategies enabled by information systems that firms can pursue. Describe how information systems can support each of these competitive strategies and give examples. Explain why aligning IT with business objectives is essential for strategic use of systems