from the textbook

practical operations management, second editions author natalie simpson and philip hancock publisher: Hercher

4. A bank must decide which branch office to assign the account of a particularly important and high maintenance client. Is this an example of a strategic, tactical, or implementation level of decision? (See Noteshaper Quick Start Question 13) 5. A bank must decide if a particular branch office should be closed and its current location sold to another bank. Is this an example of a strategic, tactical, or implementation level of decision? (See Noteshaper Quick Start Question 24) 6. A bank has just received an electronic signal that one of its ATMs is out of service due to a lack of cash to distribute. The bank must decide whether to send a courier to restock the ATM immediately after business hours) or to allow it to remain out of service until the main banking operation opens the following business day. Is this an example of a strategic, tactical, or implementation level of decision? (See Noteshaper Quick Start Question 15) 7. Identify a strategic, tactical, and implementation decision for the KTA store chain (not only for one store, but the company). 8. Explain what a bill of materials is