From this statement what does it has to relate to the question given below? : The Iceberg Phenomenon in Project Management: How to Make "Invisible" Efforts Visible

Problem/ Issue

Eachprojecthas a workload of clearly visible time expenditure that flows into previously definedactivitiesandwork packages. In most cases, however, there is an additional proportion of "invisible" time expenditure, where evenproject managerscannot say exactly which tasks this time has been allocated to. This "iceberg phenomenon" represents a major problem in many projects, precisely because many managers neither calculate these hidden time expenditures nor know how much of the total effort they make up.

Communication is the lifeblood of a project. No matter who you are talking to, there is always the possibility of conflict, be it on a factual level or on a relational level. It is also very arbitrary to talk about a 20:80 ratio. What is important is to be aware that the relationship level is the most important part of communication. In this way, you can respond precisely to your interlocutor and avoid conflicts.

Question:

1. As a Manager, explain the bigger picture and identify how soft skills and processes will impact the overall Project Performance?